I cannot deactivate my Studio 2021 Freelance license on a laptop (which is domain-based, thus Freelance does not work). Deactivation fails both in the programme itself and in the offline mode. What can I do?

I cannot deactivate my Studio 2021 Freelance license on a laptop (which is domain-based, thus Freelance does not work). Deactivation fails both in the programme itself and in the offline mode. What can I do?
Lorenz Mohler We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00647594 .
Lydia Simplicio | RWS Group
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