Hi,

My old pc with SDL Trados Studio 2019 freelance on it went dead, so I need to install the program on my new desktop.  I was told to ask for a license reset by clicking the link below.

Unfortunately, there is no " Reset License"  link on my customer license page, because it says I´ve got no program in use, and 1 available. So, what should I do now?

Thanks for answering my question.

Best regards,
Ingrid

This was the link I was given. After clicking the Reset License button, there was no such button on my license page to click on:

"Could you please follow the below link and request a licence reset please. Our support agents will be in touch and will get your license reset and back up and running for you. Please follow the link below.

Support link - https://gateway.sdl.com/liveagentlicensing