I have to deactivate my SDL Trados Studio 2019 but the error message comes out. Can you help me?

I have to deactivate my SDL Trados Studio 2019 but the error message comes out. Can you help me?
Young Sung We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00649319 .