Failure to activate my license, the installation ID is not accepted and the same with the activation code. I have been asking for help for over a week!

Question

I have not been able to activate my license after a computer crash and I have received no help, support or information. 
 Can someone please help me today ? 
 Teresa

Sorin Perta · Accepted Answer

Teresa Antunes We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00653834 .

Trados Portfolio > 2. Licensing and Installation

Failure to activate my license, the installation ID is not accepted and the same with the activation code. I have been asking for help for over a week!