Trados 2021 won't deactivate online or offline

Question

Hello 
 My Trados 2021 won't deactivate online or offline. The following message appears. Can anyone help please? Many thanks.

Paul · Accepted Answer

Tomasz Poplawski 
 I don't think this is a very common problem, but it can happen. I agree that having a solution would be helpful. I just checked the resolution for this one and it was this: 
 
 Go this path: <C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data> 
 Rename the Studio.lic file (ex. old_Studio.lic) 
 Start Studio using the "Run as Administrator' option. 
 Perform again the activation. Note: If you cannot find the ProgramData folder follow the instructions from thisarticle: https://gateway.sdl. com/apex/communityknowledge?ar ticleName=000001137 
 
 I would add however that if your licence needs to be reset as well then following these steps alone won't help. You will require assistance from the support team to get your licence reset. So the action from Ana-Loredana is appropriate. 
 Please create a new thread with the details of your problem because we have an automated solution that picks up the email address of the original poster to create the support ticket. The support team will then contact you directly to help. It also means we can close the thread with a solution where appropriate. 
 I'll mark this response as the solution so anyone else looking will also see the steps and know that they need to create a new thread if they have a similar problem.

Ana-Loredana Gabur · Answer

Liliana Fernandes We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00653888 .

Trados Portfolio > 2. Licensing and Installation

Trados 2021 won't deactivate online or offline

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