After a computer breakdown I need to reset its installed licenses for SDL Trados Studio 2019 Freelance Plus and an included SDL Trados 2007 Suite Freelance.

Question

After a computer breakdown I need to return the licenses for the software versions that were installed on it. These are: 
 
 SDL Trados Studio 2019 Freelance Plus 
 An included SDL Trados 2007 Suite Freelance. 
 
 For the first case I receive an error message when clicking the "Reset License" link on the "Licenses" web page ("An error has occurred ... An email has been sent to support to inform them of the error. Please try raloading / refreshing this page"), where refreshing the page does not help. 
 In the second case there is no option visible on the License page to return the license, so I would ask you to do this at your end. 
 Thank you and best regards 
 Thomas Mechau

Sorin Perta · Answer

Thomas Mechau We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00654457 .

Trados Portfolio > 2. Licensing and Installation

After a computer breakdown I need to reset its installed licenses for SDL Trados Studio 2019 Freelance Plus and an included SDL Trados 2007 Suite Freelance.