Impossible to reinstall Trados Studio 2017 (after unistall)

I am using SDL Trados Studio 2017 SR1 CU15 on Windows 10. I wanted to reinstall (due to an error consistently preventing the creation of return packages), but after uninstalling (from Windows Add and remove programs feature) I am now unable to reinstall. When I try to launch the installation program SDLTradosStudio2017_SR1_44945.exe, I get the following error message:

Error message window from SDL Trados Studio 2017 SR1 installation stating 'Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.' with an OK button.

This is making it impossible to deliver an important urgent project due within 5 hours today.

Please help urgently!

NB: Earlier old post with similar subject does not offer any solution.



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[edited by: Trados AI at 1:12 PM (GMT 0) on 4 Mar 2024]
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