Studio 2019 SR2 upgrade to 2021 upgrade - no activation code

"I bought the upgrade from Studio 2019 Freelance Plus to Studio 2021 Freelance Plus, but there is no licence available under "Licences" > "All licences" > "Your Available Upgrades". I tried disactivating the licence of my Studio 2019 but there were still no licences for my Studio 2021 FP. I watched a few videos by following the help links, but they refer to older versions and didn't help. What should I do? Thanks in advance!

I copied the above from a post about 12 months ago. I have the exact same scenario today  - I purchased the upgrade before the end of the year - just now installed it - I intended to upgrade from Freelance Plus to Freelance Plus. - I have no idea what happened - I don't think I purchased a subscription license, but please advise. 

I saw others had a similar issue and somehow got a support case opened. Where can I find my activation key? 

Thank you so much in advance.

Susanna Miles

comsol@comsolbiz.com 

 

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