I have to reset my computer and need to deactivate to install again all programs but after trying offline deactivation I received the deactivation authorization that doesn't work. Please help.

I have to reset my computer and need to deactivate to install again all programs but after trying offline deactivation I received the deactivation authorization that doesn't work. Please help.
Annette Jara Matus We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00658403 .
Annette Jara Matus We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00658403 .