I had problems with a computer recently purchased and the store replaced it with a new one. The problem is that Studio Trados 2014 had been installed on the first computer and in the rush of returning it for replacement, I deleted the Trados product without deactivating the license beforehand. How can I now deactivate the license now that I no longer have access to the computer and the product?
Hi Bernard,
You didn't mention which version it was, or if you just want to forget about the old one? If you don't need it anymore then most likely you don't need to do anything as long as you have managed to get Studio 2014 up and running already?
Otherwise, use the self-service options.
You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2007 and SDL Trados Studio 2009.
Go to KB article #4295 ( http://kb.sdl.com/kb/article?ArticleId=4295 ) and follow the instructions.
If it's Studio 2011/2014 then you can go to KB article #5196 ( http://kb.sdl.com/kb/article?ArticleId=5196 ) and follow the instructions.
Regards
Paul Filkin | RWS Group
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Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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