I need to reset my license. I tried to deactivate offline, but I get an error message. Please HELP me!!!!

I need to reset my license. I tried to deactivate offline, but I get an error message. Please HELP me!!!!
Edna de Velasco We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00660537 .
Paul Filkin | RWS Group
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