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I purchased an upgrade yesterday (order number 671964) and payment has cleared but there is still no licence available. What should I do?
I purchased an upgrade yesterday (order number 671964) and payment has cleared but there is still no licence available. What should I do?
Hello Renuka Wikramasinha
You purchased an upgrade from 2017 to 2021 so in order to have the 2021 license in your account you need to process the upgrade as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039975
Thank you,
Sorin
My account now says that 1 (of the two licences) is in use but when I open Studio 2021 it still asks for a product activation key and then continues to give the error message Activation Failed. Invalid Product Key and returns to the trial version.
My account now says that 1 (of the two licences) is in use but when I open Studio 2021 it still asks for a product activation key and then continues to give the error message Activation Failed. Invalid Product Key and returns to the trial version.