Hello Ulla,

Can you please provide the order number for for license code?

Thank you,

Sorin

Hello Ulla,

Can you please provide the order number for for license code?

Thank you,

Sorin

Hello Sorin,

here the order number: 665188

Regards,

Ulla

Hello Ulla,

Please try to reactivate your license again and let me know if it works this time.

Thank you,

Sorin

Hello Sorin,

in my RWS Account one licence was now suddenly available, so I didn't have to reactivate my licence and I was able to activate the licence again. But now I had a problem with creating a new project. After adding the file and selecting the TM I got the following error message:

I have never seen this kind of error message before.

Best regards,

Ulla

Hi Sorin,

sorry for confusion, I somehow thought you ment I should reset my licence, not reactivate (it's friday...). So that's what I did and it worked, but now I can't create any new projects.

Best regards,

Ulla

Hello Ulla,

Please try to reset Studio to default settings as described here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669

Then try to created a project again and make sure your files are saved locally on your computer and not on a shared drive.

Thank you,

Sorin

Hello Sorin,

I have now renamed the folders SDL Trados Studio in the folders Roaming and Local. In these folders there weren't any folders named ProjectApi. Afterwards I tryed to create a new project in Studio but I still got the same error message.

Best regards,

Ulla

Hello Ulla, We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00663333.