My Trados license cannot be reset via https://oos.sdl.com/ following the instructions online. When trying to "Deactivate" within the software, I get an "Invalid TLV data format" error. Please help me recover this license.

My Trados license cannot be reset via https://oos.sdl.com/ following the instructions online. When trying to "Deactivate" within the software, I get an "Invalid TLV data format" error. Please help me recover this license.
Simon-Peter Baron Kleist We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00663095 .