SDL Trados Studio 2014 Freelance Plus, SP2_4322

Question

Hello, 
 I have SDL Trados Studio 2014 Freelance Plus, SP2_4322. Windows 10 Pro is the operating system. After a long break, I am not able to launch, and receive a license retrieval error. Reinstallation with SDLTradosStudio2014_SP2_4322.exe did not resolve anything. 
 I tried to get the offline activation certificate on oos.sdl.com/.../ , where I see 2 active licenses: 
 1. SDL Trados Studio 2014 Freelance Plus and 
 2. SDL Passolo 2011 Essential (Single-user) 
 During the reinstallation process, I am asked to type an installation ID, but I could not spot it anywhere. 
 Please assist with SDL Trados reactivating. 
 Btw: Multiterm 2014 is not affected by the error reported. 
 Regards, Gabriel Manthey

Sorin Perta · Answer

Gabriel Manthey We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00664057 .

Trados Portfolio > 2. Licensing and Installation

SDL Trados Studio 2014 Freelance Plus, SP2_4322