laptop crash

Question

I have SDL Trados Studio 2021 Freelance Plus. 
 I had the software installed on a PC and a laptop. 
 My laptop has crashed during a system restore attempt and will not restart, so I did not deactivate the licence. 
 I have to purchase a new laptop and I will need to install 2021 on the new machine. 
 There are no 'extra validations' available on my licenses page. 
 
 What do I need to do? 
 It is quite urgent as I need to travel and be able to continue working. 
 
 Thanks in advance, 
 Nick Baker

Sorin Perta · Answer

Hello Nicholas Baker 
 Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 If you don`t know which one belongs to you laptop you can deactivate / reactivate the license from your PC from Studio > Help > Product activation in order to change the activation date and then you`ll know to reset the other one. 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

laptop crash