I can’t deactivate my licenses – Trados Studio 2021 Freelance and Business Manager Lite 5. Windows 10 reinstalled without having licenses deactivated.

Recently, I updated the operating system of my notebook to Windows 11. As it wasn’t working correctly, I reinstalled Windows 10. Now, I get an error message when trying to deactivate offline my Trados Studio 2021 Freelance and Business Manager Lite 5 licenses. It also happens if I try to reset the Trados Studio license.

Please let me know how I can solve this problem.

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