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Hello Sorin,
I hope that you are well.
You kindly helped me to install SDL Trados Studio 2014 on my computer in 2021 (see below)
Unfortunately, the computer crashed last week and needed to be reset by a technician.
Would you be able to help me install it again on my computer please? Last time a simple installation was not sufficient to get it started.
The programme still works perfectly fine.
Best regards
Best regards
Barbara
Barbara Thoma
-----Ursprüngliche Mitteilung-----
Von: SDL Support <support@sdl.com>
An: barbaramthoma@aol.com <barbaramthoma@aol.com>
Cc: barbaramthoma@aol.com <barbaramthoma@aol.com>
Verschickt: Do, 18. Feb. 2021 19:16
Betreff: 00580908 - Trados 2014 installed via msi files received from support. Programme does not start error message.: New Case Comment ref:_00D30NkM._5004X1WiCRL:ref
Barbara Thoma
Sworn Translator, Editor and Medical Writer (English, German, French)
-----Ursprüngliche Mitteilung-----
Von: SDL Support <support@sdl.com>
An: barbaramthoma@aol.com <barbaramthoma@aol.com>
Cc: barbaramthoma@aol.com <barbaramthoma@aol.com>
Verschickt: Do, 18. Feb. 2021 19:16
Betreff: 00580908 - Trados 2014 installed via msi files received from support. Programme does not start error message.: New Case Comment ref:_00D30NkM._5004X1WiCRL:ref
A new Comment has been added to Case 00580908 - Trados 2014 installed via msi files received from support. Programme does not start error message.:
Hello,
Thank you for the time spent in the remote session. The issue was resolved following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029146
I will now go ahead and close this Support Case. If you encounter any other issues in the future, do not hesitate to contact us.
Best regards
Sorin
Please ensure that the case number remains in the subject at all times when sending any related correspondence.
Kind regards,
SDL Support
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