My computer where Trados is installed stopped working, so I installed Trados on another computer but it just doesn't work. Could you please deactivate the license on the previous DAMAGED computer so I can use the same license on the new one?

My computer where Trados is installed stopped working, so I installed Trados on another computer but it just doesn't work. Could you please deactivate the license on the previous DAMAGED computer so I can use the same license on the new one?
Gil Busse We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00671289 .
Gil Busse We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00671289 .