Deactivate a licence

Question

I tried to deactivate a licence (studio 2021 freelance plus) directly on Studio so as to install it on my new computer but I get the message 
 "close the other instances before deactivating the licence" 
 But there are not other instances running. 
 I restarted the computer but nothing changed...

Sorin Perta · Answer

Betty Guerard We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00671856 .

Trados Portfolio > 2. Licensing and Installation

Deactivate a licence