"You have no licences"

"You have no licences"
Hello Elisavet Theodoropoulou
Only perpetual licenses can be reset, subscription not. What happens when you try to activate your subscription: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039952
If you have an error message please send a screenshot.
Thank you,
Sorin
Thank you for your response! I activated the licence following the steps of the link you posted and the problem was solved! Thank you!