Hello, I have upgraded to Studio 2021 today and cannot open it on my computer as I keep receiving the following error message. I've tried the workarounds suggested - renaming files, etc - and nothing works. Can a support case be logged please?

Hello, I have upgraded to Studio 2021 today and cannot open it on my computer as I keep receiving the following error message. I've tried the workarounds suggested - renaming files, etc - and nothing works. Can a support case be logged please?
Katharine Ridgard We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00675736 .