Hi, I subscribed a Starter License 6 months ago, my activation mail said it was valid for 12 months. Today, 6 months later, the system says my license is expired. I tried to reactivate it, but it says I didn't uninstall Studio. How can I get my second activation period? Shall I actually uninstall and re-install Studio? Thank you for your help!
Hi Laura,
I'm sorry to hear you're having an issue with your SDL Trados Studio Starter Licence. I can see that your activation in valid until 4th December 2015.
You are entitled to free installation and licensing support. However, we are unable to deal with your query without a support case being logged first.
We therefore recommend you to visit our solution finder, designed to help users fix their problems. We urge you to follow the solution finder step by step and, if your problem is not resolved, you will be given a support form to fill out. The support form will then be sent to our support team, who will get back to you as soon as possible.
To visit the solution finder please follow these instructions:
1. Please visit: http://kb.sdl.com/
2. Select “Solution Finder” tab from the top ribbon
3. Navigate the tree on the left to find a solution to your problem
4. Answer the questions accordingly
You will be given a support form to fill out if you don't find a solution.
If you have any difficulties in logging a support request, then please send me an email (ffenn@sdl.com)
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