Account shows an order awaiting payment, although we are an academic partner

Hi team,

In my academic account, in Orders I see a message in α yellow border saying "We are awaiting payment for this order", although the invoice is for 0 euros, since we are participating in the academic partnership program. Also, I see 41 licences, while last year we had 44 or 45. Do we have to proceed to an action to settle the order? And could we please have 45 (or more, if possible) licences for the next academic year?

Thank you!

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