I cannot deactivate my license after reinstall, it says my license is in use and informs me: An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request. Thank you!

I cannot deactivate my license after reinstall, it says my license is in use and informs me: An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request. Thank you!
Fang Liu We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00686200 .
Hi Sorin, Thank you for your prompt reply and help. Much Appreciated!