License deactivation

Good afternoon,

I have to change my laptop and therefore pass Trados licence from the old to the new one.

To try and deactivate my licence on the old pc I went to Product Activation -> Deactivate Offline to view th deactivation certificate, but I get the following message: "There are multiple instances of this application running. Close the other instances before deactivaing the license."

I don't know what these instances are.... What should I do?

Thanks, best regards

Silvia Raco

Screenshot of Trados Studio 2021 Professional showing the Product Activation window with an error message 'There are multiple instances of this application running. Close the other instances before deactivating the license.'



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[edited by: Trados AI at 1:22 PM (GMT 0) on 4 Mar 2024]
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