I can't enter my profile and get my activation code

Whom it may concern,

I'm receiving the next error after I'm tryint to enter my profile, after login, in Trados.com:

404 Not Found

  • Code: NoSuchKey
  • Message: The specified key does not exist.
  • Key: asp/products/ssl/account/mysupport.aspx
  • RequestId: PNSNF2KSNAQYQEP7
  • HostId: +NVpGf/hPIdWcL+55+M/DGj5/jHOdmLgHdE6zYvOJZC5zE+GxLvfcF+UZeQUsmNdCzln71vUsDc=

Also my activation code is not working. I need to reset my PC and reinstall Trados. After trying to enter my code y received this message. I have a freelance plus account.

Activation error dialog box with a red cross icon, titled 'Error'. The message in Spanish reads 'Error de activacion Referencia a objeto no establecida como instancia de un objeto.' with an 'Aceptar' button.



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[edited by: RWS Community AI at 3:25 AM (GMT 0) on 15 Nov 2024]
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