My computer crashed and was formatted. I tried deactivating the license in order to reactivate and reinstall, but all my attempts failed. It shows as "In Use" in my account even though the application is no longer being used in my reformatted computer. Can you please help me?
Thanks in advance!
Valeria
Valeria Bratina We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00687716 .
Valeria Bratina We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00687716 .
Thank you very much for helping me with this problem. I have already been contacted by the Support Team. I'm sorry I couldn't reply any sooner, but I was away on vacation.
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