Alexandra Beisl

This specific error message will "never" be dealt with.  The reason for this is that it's a generic message coming from your computer because something in the software is being referred to that no longer exists.  This could be because it has been deleted, or it may never have been there in the first place.  What these things are that the message refers to could be anything.  They are not one thing that can be fixed and then you'll never see the message again.

When you get a message like this it's far more helpful if you attach the full message by saving the error to your desktop as an xml file (you can click the small disk symbol in the message to do this) and then adding it to your post.  Then we might even be able to tell you why it happened and what you can do about it.  Not always, but it may help.

Why you are getting this message when you change file view I don't know.  Maybe Loredana Stoia can offer some advice on this?

It is just weird that the problem does not crop up in Studio 2021 for me on working with the exact same files, and in Studio 2022 it crops up almost all the time. Downgrading again is kind of pointless, because a) I spent money and b) in Studio 2021 and 2019 I never got the term recognition to work properly, another issue never satisfactorily resolved for many users. Also, you yourself in a post more than 5 years ago said it was a common problem that should have been dealt with long ago, but keeps cropping up, although in SDLX or TagEditor this problem never occurred. Which leads me to assume it is software specific to SDL Studio itself (see https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/13981/object-reference-not-set-to-an-instance-of-an-object), unless I am misunderstanding something. Below the error message for Studio 2022 in full. The operating system is Windows 10. Thanks!

<?xml version="1.0"?>

-<SDLErrorDetails time="21/06/2022 08:51:50">

<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>


-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.ProjectApi.Helpers</Source>

<HResult>-2147467261</HResult>


-<StackTrace>

-<![CDATA[ at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.GetCascadeSettings(ILanguageDirection languageDirection)
at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.CreateCascade(ILanguageDirection languageDirection, ProjectCascadeEntryDataFilterFunction filter, IComparer`1 sort, Boolean readOnly, Boolean refreshCache)
at Sdl.ProjectApi.Helpers.LanguageObjectsCache.GetLanguageResources(ILanguageDirection languageDirection)
at Sdl.ProjectApi.Helpers.LanguageObjectsCache.<>c__DisplayClass4_0.<GetLanguageResources>b__0(String _)
at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)
at Sdl.ProjectApi.Helpers.LanguageObjectsCache.GetLanguageResources(IProject project, Language language)
at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.TokenizationContextBuilder.Build(CultureInfo culture)
at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.TagFormattingDataProvider.ProcessDocumentTokens(SideBySideEditor editor, IList`1 suggestionData)
at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.TagFormattingDataProvider.GetSuggestionData(EditingContext context)
at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.LaunchTagFormattingWindowAction.GetSuggestionData(SideBySideEditor editor)
at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.LaunchTagFormattingWindowAction.IsActionEnabled()
at Sdl.TranslationStudio.Api.Implementation.Editor.AbstractActiveDocumentAction.UpdateAction()
at Sdl.TranslationStudio.Api.Editor.AbstractSelectionDependentAction.OnSelectionChanged(IDocumentEditingView view)
at Sdl.TranslationStudio.Api.Editor.DocumentEditingViewEventHandler.Invoke(IDocumentEditingView view)
at Sdl.TranslationStudio.Editor.TranslationEditor.SelectionChangedDelayedEventHandler.<>c__DisplayClass27_0.<FireEvent>b__0()
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()]]>
</StackTrace>

</Exception>


-<Environment>

<ProductName>Trados Studio</ProductName>

<ProductVersion>Studio17</ProductVersion>

<EntryAssemblyFileVersion>17.0.0.11594</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>2057</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-D9MPBK6\alexa</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-D9MPBK6</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>16656168 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

Alexandra Beisl

Alexandra Beisl said:

Also, you yourself in a post more than 5 years ago said it was a common problem that should have been dealt with long ago, but keeps cropping up

I was referring to the xhtml problem... a good example of how the same heading in the error message refers to a completely different problem.

Trados Studio, SDLX, TWB are three completely different types of software offering different levels of support.  Comparing these tools is pointless, not least because SDLX and TWB have not been supported for over a decade.  Clearly there is a problem that is now being picked up in Trados Studio for some reason and we need to get to the bottom of that.

I'll log a case for this one so the support team can investigate why this is occurring with 2022.

Hey,

I already logged a ticket for the development team to look into it as well : CRQ-29445 for further reference Paul. 

Alexandra Beisl is there any possibility you could share the project package with us?

Thank you

Lori

Loredana Stoia

Loredana Stoia said:

I already logged a ticket for the development team to look into it as well : CRQ-29445

Now that's service :-)   Thanks Lori.

Thanks for getting back to me.Unfortunately, I cannot supply packages or files due to confidentiality reasons, but this problem crops up on almost every package or file I have been working with in Studio 2022, but never in Studio 2021. So I don't think it is package specific.

Thanks for getting back to me.Unfortunately, I cannot supply packages or files due to confidentiality reasons, but this problem crops up on almost every package or file I have been working with in Studio 2022, but never in Studio 2021. So I don't think it is package specific.

Alexandra Beisl

What kind of files in the package?  I'll create one and we can see if you get a problem with it.  That might help narrow down where the problem is coming from.

I have supplied Loredana with some files/packages and hopefully that will throw some light on the matter.