When I try to deactivate online I receive the message: Deactivation failed - null
When I try the offline deactivation, it is impossible to generate a deactivation certificate even though I receive a deactivation authorization.
When I try to reset the license, it tells me something went wrong and to raise a ticket.
Any help welcome
Many thanks
Jean-Marie Fey We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00689139 .
Jean-Marie Fey We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00689139 .
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