Cannot deactivate

Hello,

I am using Freelance 2021 ver, and trying to deactivate it in order to move the license to another computer.

However, I get the below error ("An error occurred when deactivating it offline - if it persists, file a support request") when I click the gray button in the image ("Confirm offline deactivation").

Could somebody instruct me on how to resolve this?

Jun

Error message in software deactivation window stating 'An error occurred when deactivating it offline - if it persists, file a support request' in red box with an 'X' icon.



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[edited by: RWS Community AI at 11:07 PM (GMT 0) on 14 Nov 2024]
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