How do I switch my one-year freelance subscriprion (no license) to new computer if my old computer is failed and I can't deactivate my account on it?

How do I switch my one-year freelance subscriprion (no license) to new computer if my old computer is failed and I can't deactivate my account on it?

永雯 汪 We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00690248 .
Oana Nagy | QA Engineer | RWS Group
永雯 汪 We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00690248 .
Oana Nagy | QA Engineer | RWS Group