Hello Ivana Knezović Plenković 

Please provide more details about the issue you`re encountering. If you have any error messages during the installation process please attach a screenshot.

Thank you,

Sorin

Hi Sorin,

Whenever I try opening Trados, the following sentence appears: Service Sdl Desktop.Platform.Services.ITelemetryService could not be started

Is there any way that someone enters my computer and install it for me?

Hi Ivana Knezović Plenković 

Please try the solution described in this KB article:
When starting Trados Studio you get the following error message: Service 'Sdl.Desktop.Telemetry.Interfaces.ITelemetryService' could not be started.

Walter

Hello, 

I still don't manage to solve the installation problem. Please, is there any way one of the RWS technicians can enter my PC and have it installed for me??

Thanks in advance,

Ivana

Hello,

I still don't manage to solve the installation problem. Please, can someone enter my PC and have it installed for me??

Tnx,

Ivana

Ivana Knezović Plenković We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706387 .

Ivana Knezović Plenković We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706388 .