Hello,
I have problems with installing Trados Studio 2021 on my new PC.
Is there any way that one of your technicians enter my computer and install it for me?
Thank you in advance,
Ivana

Hello,
I have problems with installing Trados Studio 2021 on my new PC.
Is there any way that one of your technicians enter my computer and install it for me?
Thank you in advance,
Ivana

Hello Ivana Knezović Plenković
Please provide more details about the issue you`re encountering. If you have any error messages during the installation process please attach a screenshot.
Thank you,
Sorin
Hi Sorin,
Whenever I try opening Trados, the following sentence appears: Service Sdl Desktop.Platform.Services.ITelemetryService could not be started
Is there any way that someone enters my computer and install it for me?
Hi Ivana Knezović Plenković
Please try the solution described in this KB article:
When starting Trados Studio you get the following error message: Service 'Sdl.Desktop.Telemetry.Interfaces.ITelemetryService' could not be started.
Walter
Hello,
I still don't manage to solve the installation problem. Please, is there any way one of the RWS technicians can enter my PC and have it installed for me??
Thanks in advance,
Ivana
Hello,
I still don't manage to solve the installation problem. Please, can someone enter my PC and have it installed for me??
Tnx,
Ivana
Ivana Knezović Plenković We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706387 .
Ivana Knezović Plenković We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706388 .