I cannot deactivate the old license.

Question

Hi, 
 
 I cannot deactivate the license downloaded in the old PC. Would you help me to successfully deactivate and activate in new PC? 
 
 Look forward to hearing from you, preferrably via my email( cozy-1@hanmail.net ). 
 
 Best, 
 Jinyoung

Sorin Perta · Answer

We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00692986 .

Trados Portfolio > 2. Licensing and Installation

I cannot deactivate the old license.