I have to acrivte licence on a new computer. I tried to deactivate on the old one, butt was not successful. The web page to reset license does not work

I have to acrivte licence on a new computer. I tried to deactivate on the old one, butt was not successful. The web page to reset license does not work

We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00693171 .
We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00693171 .