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I have deactivated a license, but Trados sill says that the license is active.

Giuseppe Aulitto

Hi all,

I'm in a bit of a bind here. I've installed Trados 22 on a computer, but due to network issues the software won't work (on a company domain). I went to deactivate the license but to no avail: the software still recognizes the license as active and it's stuck on the network issue error. When I try to deactivate it, it comes out as "null" (see image below)

Trados Studio 2022 activation window showing an error message that the Freelance license edition does not work on domain-based networks with options to show activation code, deactivate offline, and a deactivate button.

Error dialog box over Trados Studio 2022 activation window with a red cross icon and the message 'La desactivation a echoue' followed by 'null'. An OK button is present.

I tried to reset the license (successfully), but the software is still stuck in the "can't work on a company domain" page. Any suggestion? Thank you.

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[edited by: Trados AI at 1:26 PM (GMT 0) on 4 Mar 2024]
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