L'accès au chemin d'accès 'C:\Users\Yumiko's DELL PC pro\AppData\Local\Temp\Temp5_22-07-13 DAT-38039 YOOX NAP (EN to JA) BATCH2 (1).zip\22-07-13 DAT-38039 YOOX NAP (EN to JA) BATCH2 rad\ja-JP\DLP_NAP_part1.xlsx_868451.sdlxliff' est ref

Question

Hi, 
 I've just update studio freelance 2019 to 2022. 
 And since this installation, I got this message and it's impossible to save files. 
 L'acc&egrave;s au chemin d'acc&egrave;s 'C:\Users\Yumiko's DELL PC pro\AppData\Local\Temp\Temp5_22-07-13 DAT-38039 YOOX NAP (EN to JA) BATCH2 (1).zip\22-07-13 DAT-38039 YOOX NAP (EN to JA) BATCH2	rad\ja-JP\DLP_NAP_part1.xlsx_868451.sdlxliff' est refus&eacute;. 
 Would you let me know how to resolve this problem ? 
 Thank you in advance. 
 Regards, 
 Yumiko

Oana Nagy · Answer

Hi Yumiko SHINDO , 
 Please try adding the following folders to the antivirus / anti-malware / cleaning utility's allow list or exclusion list (replacing %USERNAME% with your Windows user name): 
 
 C:\Program Files (x86)\SDL\SDL Trados Studio\Studio[version] 
 C:\Users\%USERNAME%\AppData\Local\Temp 
 
 If the issue persists then add these additional folders to the exclusion list: 
 
 C:\ProgramData\Package Cache\SDL 
 C:\ProgramData\SDL 
 C:\Users\%USERNAME%\AppData\Local\SDL 
 C:\Users\%USERNAME%\AppData\Roaming\SDL 
 
 You can also check the workaround from this article: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033592 
 Hope it helps!

Trados Portfolio > 2. Licensing and Installation

L'accès au chemin d'accès 'C:\Users\Yumiko's DELL PC pro\AppData\Local\Temp\Temp5_22-07-13 DAT-38039 YOOX NAP (EN to JA) BATCH2 (1).zip\22-07-13 DAT-38039 YOOX NAP (EN to JA) BATCH2\trad\ja-JP\DLP_NAP_part1.xlsx_868451.sdlxliff' est ref