Why is this happening? Your subscription is blocked - Payment error

Question

I have not had any issues before with payments but now I cannot my online SDL Trados Freelance Personal at all. 
 The error message says the license has expired and to go to my account, but that cannot be accessed.

Sorin Perta · Answer

Howard Williams We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00694708 .

Trados Portfolio > 2. Licensing and Installation

Why is this happening? Your subscription is blocked - Payment error