Hi,
I need to transfer my existing license to a new computer so I followed the steps described here: How to... Transfer my existing licence to a new computer (community.rws.com/.../how-to-transfer-my-existing-licence-to-a-new-computer)
The problem is that I cannot locate my (previously) deactivated (returned) licence in my SDL Account. The availability is still the same like prior to the deactivation (Users 1 / 1*, In Use 1 / 0*, Available 0 / 1*). Can you help me with this? Thanks
Hello Tihana Zambon Dagostin
For Freelance license the deactivation steps is not necessary so you can go ahead and upgrade your license.
Thank you,
Sorin
Hi Sorin,
thank you for your reply. This basically means that I will lose one activation (the one I had on my old computer)?
The next step would be to download Trados 2021 and enter the license?
Thank you,
Tihana
Tihana Zambon Dagostin We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00695408 .
Somehow I understood that you want to upgrade the license instead of moving it on a new computer. Apologies for that. I`ve logged a support ticket for you to have your license reset.
Thank you,
Sorin
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