Hello,
I am trying to upgrade my Trados license from 2017 to 2022. My order had been received but I cannot complete my payment. I happen to be in Russia at the moment even though I am Italian, is it possible that my payment cannot be processed for this reason? And if so, what can I do to make my payment? (I was trying to pay with Paypal using my Italian account)
Margherita
Hi Margherita Russo ,
I have checked your order details and I can confirm the payment has gone through successfully. I can also see you managed to process the upgrade :) so I assume by now all is good.
Please feel free to add clarifications in case there is still some issue.
Regards,
Oana
Oana Nagy | QA Engineer | RWS Group
Dear Oana,
thank you very much for your help. Actually it's true, yesterday I kept making several attempts and after trying a few different VPNs I finally succeeded...I was so exhausted at the end that I forgot to cancel my assistance request, apologies!
Margherita
Dear Oana,
thank you very much for your help. Actually it's true, yesterday I kept making several attempts and after trying a few different VPNs I finally succeeded...I was so exhausted at the end that I forgot to cancel my assistance request, apologies!
Margherita
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