"Reset license" button doesn't work for me

I reinstalled Windows, and later tried to reset my license. 

I got an error as shown in the below screenshot. Could you please help as I need to reinstall and reactivate Trados? Thanks!

Screenshot of RWS Account error message stating 'An error has occurred' with instructions to reload the page and a notification that an email has been sent to support.



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[edited by: Trados AI at 1:27 PM (GMT 0) on 4 Mar 2024]
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