vguven@yahoo.com vguven@yahoo.com We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00697924 .

Thank you for your kind answer Paul. But I suppose I already did log  a support case on my behalf haven'I thus you have replied me. I really do not understand? I have not been with support for such a long time. Everything has changed. I am afraid it was much easier with SDL. Could you please be so kind to help me get out of this problem. 

I would be so grateful. Thank you..

Thank you for your kind answer Paul. But I suppose I already did log  a support case on my behalf haven'I thus you have replied me. I really do not understand? I have not been with support for such a long time. Everything has changed. I am afraid it was much easier with SDL. Could you please be so kind to help me get out of this problem. 

I would be so grateful. Thank you..

vguven@yahoo.com vguven@yahoo.com 

vguven@yahoo.com vguven@yahoo.com said:

But I suppose I already did log  a support case on my behalf haven'I thus you have replied me. I really do not understand?

No, you have just posted into a public forum and asked for help.  If your request is something the technical support team are prepared to help you with (as you most likely don't have a support contract or you would have used the support portal) then your request will be converted into a support case.  I have just converted it into a support case and provided you with the ticket number.

All you need to do now is look out for the email from the support team.  Sometimes these emails go straight into a users spam account, so if you have not been contacted by the end of the day it's worth checking your spam folders.