I changed the hard disk of my laptop because it was damaged and I tried to deactivate it offline and reset it but nothing works. I follow the instructions but It says that a problem has occured.

I changed the hard disk of my laptop because it was damaged and I tried to deactivate it offline and reset it but nothing works. I follow the instructions but It says that a problem has occured.

Myrto Michailidou We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00699207 .
Myrto Michailidou We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00699207 .