Hello,
I have a new computer and I need to deactive my license from the old one to be able to use it in the new one. However, there's some problem with deactivation. The offline deactivation is not working and same happens when I want to reset the license. Could you please help me?
Thank you.
Laura
Laura Sirotňáková We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00699206 .
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