Upgrading from Trados 2021 to Trados 2022 - Problem with activation and license

Question

I have just upgraded my Trados software from the 2021 Freelance Plus version to the 2022 Freelance Plus version. For a reason that I do not know, the activation was not possible despite using the valid license that I received. I have tried to reset the license but still didn't work. Moreover, under the Products & Plans > Licenses section in my account, both the main and the extra activation codes seem to be in use; however, I can't use Trados 2022 as it still requires activation. Please note that I have installed the application on 1 PC only. How can I make both licenses available again and activate the product? Please help.

Paul · Answer

Georgios Anagnostou We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00699557 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

Upgrading from Trados 2021 to Trados 2022 - Problem with activation and license