Hi everyone,
I'm trying to uninstall 2021 on Windows 10 as I recently got 2022 (trial). I get this error:

Here's the log requested. Can you help me since I don't have access to technical support? Thank you!
2022-08-06 08:24:04,756 INFO : Logging started. 2022-08-06 08:24:04,760 INFO : Sdl.Tools.Chainer.ProgramOptions: Base: Sdl.Tools.Chainer.ProgramOptions Help switch present: False Error text: Options: [task, removeorrepair] [suite, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021\TradosStudio.Suite] [confirm, ] [uilevel, all] [noconsole, ] [loglevel, all] Arguments: Task: RemoveOrRepair UILevel: All Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021\TradosStudio.Suite Response path: Logger directory: C:\ProgramData\SDL\Chainer\Logs Logger level: ALL MSI log level: Verbose Confirm ? yes 2022-08-06 08:24:06,690 INFO : User chose Removal option. 2022-08-06 08:24:06,726 INFO : Loading version 1.8 suite. 2022-08-06 08:27:46,789 FATAL : Sdl.Tools.Chainer.SuiteLoadException: Missing package ID for for package 'SDL Trados Studio 2021'. A package ID is required for absent, tracked, packages. Line 83. at Sdl.Tools.Chainer.Suite.ParseMSIPackage(XPathNavigator packageNode) at Sdl.Tools.Chainer.Suite.ParsePackageList(XPathNavigator packageListNode) at Sdl.Tools.Chainer.Suite.ParseSuiteVersion1(PathString suiteFilePath, SymbolTableFrame dataStoreBase) at Sdl.Tools.Chainer.Suite..ctor(PathString suiteFilePath) at Sdl.Tools.Chainer.Program.Execute() at Sdl.Tools.Chainer.Program.Main() 2022-08-06 08:27:46,789 INFO : Logging ended.
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[edited by: Trados AI at 1:28 PM (GMT 0) on 4 Mar 2024]
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