Can't uninstall Trados Studio 2021 - SuiteLoadException

Hi everyone,

I'm trying to uninstall 2021 on Windows 10 as I recently got 2022 (trial). I get this error:

Error message window from SDL Trados Studio 2021 indicating a SuiteLoadException due to a missing package ID for 'SDL Trados Studio 2021' at line 83.

Here's the log requested. Can you help me since I don't have access to technical support? Thank you!

2022-08-06 08:24:04,756 INFO  : Logging started. 
2022-08-06 08:24:04,760 INFO  : Sdl.Tools.Chainer.ProgramOptions:
Base: Sdl.Tools.Chainer.ProgramOptions
Help switch present: False
Error text: 
Options:
  [task, removeorrepair]
  [suite, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021\TradosStudio.Suite]
  [confirm, ]
  [uilevel, all]
  [noconsole, ]
  [loglevel, all]
Arguments:

Task: RemoveOrRepair
UILevel: All
Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021\TradosStudio.Suite
Response path: 
Logger directory: C:\ProgramData\SDL\Chainer\Logs
Logger level: ALL
MSI log level: Verbose
Confirm ? yes 
2022-08-06 08:24:06,690 INFO  : User chose Removal option. 
2022-08-06 08:24:06,726 INFO  : Loading version 1.8 suite. 
2022-08-06 08:27:46,789 FATAL : Sdl.Tools.Chainer.SuiteLoadException: Missing package ID for for package 'SDL Trados Studio 2021'. A package ID is required for absent, tracked, packages. Line 83.
   at Sdl.Tools.Chainer.Suite.ParseMSIPackage(XPathNavigator packageNode)
   at Sdl.Tools.Chainer.Suite.ParsePackageList(XPathNavigator packageListNode)
   at Sdl.Tools.Chainer.Suite.ParseSuiteVersion1(PathString suiteFilePath, SymbolTableFrame dataStoreBase)
   at Sdl.Tools.Chainer.Suite..ctor(PathString suiteFilePath)
   at Sdl.Tools.Chainer.Program.Execute()
   at Sdl.Tools.Chainer.Program.Main() 
2022-08-06 08:27:46,789 INFO  : Logging ended. 



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[edited by: Trados AI at 1:28 PM (GMT 0) on 4 Mar 2024]
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