I can't access my upgrade (2021 to 2022) as my license doesn't show - I get the following message when I click on the link

Question

Sorin Perta · Answer

Piera Sarasini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritize customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700286 . 
 Please delete or edit this post and delete your license code as this is a public forum. 
 Paul can you help deleting the first screenshot? 
 Thank you, 
 Sorin

Xiomara Smith · Answer

I am experiencing the exact same error message problem and I have been unable to update the license. Please add me to the support case, I need to have this up and running by tomorrow morning. Please send me the Support Case ID, I have wasted hours trying to work this out to no avail. Many thanks, Xiomara Smith.

Trados Portfolio > 2. Licensing and Installation

I can't access my upgrade (2021 to 2022) as my license doesn't show - I get the following message when I click on the link