Deactivate Studio on my old computer and reactivate it on a new computer

Question

I use Studio 2022 Freelance Plus and I just bought an new computer. Before transferring data from my previous computer to the new one, I deactivated the license on the old computer. I received the message &ldquo;Deactivation failed&rdquo;, then a red X with the message &ldquo;Null&rdquo;. But I still got the message &ldquo;The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product&rdquo;. Then Studio closed. 
 When I tried to activate the license on my new computer, I got the message : &ldquo;Could not activate this license. - No licenses are currently available for the specified activation code.&rdquo; I tried to deactivate the license online, but it doesn&rsquo;t seem to work either. 
 Can anyone help ? 
 Thank you.

Sorin Perta · Answer

Véronique Antoine We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700606 .

Trados Portfolio > 2. Licensing and Installation

Deactivate Studio on my old computer and reactivate it on a new computer