License expired - check your firewall settings

Question

Goodmorning, 
 I have a Trados Studio Professional License L1 - 12 month subscription (renewed it in June 2022) 
 Since the renewal, I have been getting the same message every time I try to access Trados. 
 &ldquo;License expired - check your firewall settings&rdquo;. 
 Last year, though I had Trados Studio Professional License L1 - 12 month subscription, I never received any error message nor did I encounter any problem with the subscription. 
 Also, the IT Department of the Company I work at hasn&rsquo;t made any changes to firewall settings. 
 Please notify us whether it would help if there are any URLs that should be white-listed in our Organization&rsquo;s security mechanisms? 
 I would please need your kind assistance in solving this problem 
 Thank you in advance

Paul · Answer

Melania Kakourou We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00701016 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

License expired - check your firewall settings