Hello, according to a previous post here, the Reset License option can only appear in the Licenses section of my SDL account if both my activations are in use. This isn't the case since I haven't used Trados (2009 Freelance Plus) in a long time and the computer I installed it on back then crashed a long time ago. Is there a way to still rest the license or does this mean it is lost?
Anja Cohen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700620 .
Anja Cohen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700620 .
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